Refund policy

Last updated: June 20, 2026

AVT Robotics ("AVT," "we," "us," "our") wants every customer to be confident in their purchase. Because we sell high-value robotics, aerial systems, and tactical hardware — much of which is purchased for professional, institutional, or government use — this policy is written to protect both legitimate customers and the integrity of our business.

1. General Return Eligibility

All returns are accepted or rejected solely at AVT's discretion. There is no guaranteed return window, and no item is automatically eligible for return simply because a request is made within any particular timeframe. AVT will evaluate each return request individually, considering factors such as proof of purchase, item condition, activation/use history, and the reason given and may approve, partially approve (e.g., subject to a restocking fee or partial refund), or deny any return request at its sole discretion.

Absolute 30-day cutoff: Regardless of condition, reason, or circumstance, no returns, refunds, exchanges, or credits of any kind will be accepted or issued after 30 calendar days from the date of delivery. This cutoff is final and applies even to claims of defect, damage, or dissatisfaction first raised within the 30-day window but not resolved before it closes. Customers are responsible for inspecting and testing items promptly upon delivery and raising any concerns well before the 30-day cutoff.

Why this matters: Robotics, drone, and tactical hardware can be used and then returned as "defective" by bad-faith buyers, or held indefinitely before a return is attempted. A discretionary approval process combined with a hard outer limit gives AVT the ability to work in good faith with legitimate customers on a case-by-case basis, while removing any customer's ability to demand a return as a matter of right.

2. Non-Returnable Categories

The following are never eligible for return or refund, regardless of condition:

Software, digital licenses, and digital deliverables of any kind.
Items marked "Final Sale," clearance, or sold "as-is."
Custom, made-to-order, or government/institutional special-configuration builds (including any customized PACC unit).
Batteries, chargers, and consumables that have been opened, charged, or cycled even once.
Items damaged after delivery due to misuse, unauthorized modification, improper storage, water exposure, crash damage, or operation outside manufacturer specifications.
Items where the activation, pairing, or binding process has been initiated, even if later reset or "unbound."
Gift cards.

3. Damaged, Defective, or Non-Working Items

Shipping/transit damage (visible damage to packaging or the item caused in transit) is the responsibility of the shipping carrier, not AVT. AVT does not accept liability for damage occurring after an item leaves our facility and in the carrier's custody. Any claim for transit damage must be filed by the customer directly with the carrier — see the inspection requirements below and in our Shipping Policy. AVT will provide shipment documentation (such as the bill of lading or tracking number) on request to support a customer's carrier claim, but does not file, manage, or guarantee the outcome of carrier claims on a customer's behalf.

Product defects, malfunctions, or non-working units (i.e., the item itself does not function correctly, independent of any shipping damage) must be handled as follows:

For all Unitree-manufactured products (quadrupeds, humanoids, and Unitree accessories sold through AVT): the customer must contact Unitree directly to report the issue and pursue any repair, replacement, or warranty claim. AVT is a reseller of this hardware, not the manufacturer, and does not process defect or malfunction claims on Unitree's behalf. Unitree contact information is provided at the time of purchase and is also available from Unitree directly.
For the Portable Aerial Command Center (PACC), an AVT-manufactured product: contact AVT directly at flywithavt@avtdrones.com, since AVT is the manufacturer of this item.

Shipment inspection requirement: For freight, LTL, or pallet deliveries (including B2-series, A2-series, and PACC units), the customer is solely responsible for inspecting the crate/pallet before signing the carrier's delivery receipt. Any visible damage must be noted on the delivery receipt at the time of delivery, with the claim then filed directly with the carrier; severe damage should be refused at delivery. Signing the delivery receipt without noting damage will be treated as the customer's confirmation that the item arrived in good condition, and AVT bears no liability or responsibility whatsoever for transit damage, whether or not noted at delivery.

4. Manufacturer Warranty vs. AVT Warranty

For third-party manufactured products (Unitree and other OEM hardware sold through AVT): AVT does not provide its own warranty on this hardware, and does not process repair, replacement, or warranty claims for it. All warranty coverage, repair, and replacement is handled solely and directly by the original manufacturer, subject to that manufacturer's own terms. Any damaged, defective, or non-working Unitree-manufactured item must be reported directly to Unitree by the customer — see Section 3 above. AVT has no obligation regarding, and is not responsible for, manufacturer decisions, timelines, repair quality, or outcomes.

For the Portable Aerial Command Center (PACC), an AVT-manufactured product: AVT stands behind the PACC directly under a separate written warranty provided at the time of purchase. Contact AVT directly for any PACC hardware issue.

5. Restocking Fees & Cancellations

Orders cancelled before shipment are eligible for a full refund with no fee.
Orders cancelled or returned after shipment (but otherwise eligible under Section 1) are subject to a 20% restocking fee to cover processing, inspection, and re-certification of returned hardware.
Approved refunds are processed within 5 business days of our receiving and inspecting the returned item, and may take 5–10 additional business days to appear on your statement depending on your financial institution.

6. Order Cancellation by AVT

AVT reserves the right to cancel or refuse any order, at any time, for reasons including but not limited to:

Suspected fraud, identity misrepresentation, or unauthorized use of a payment method.
Pricing, inventory, or listing errors.
Orders that violate export control restrictions, end-use certifications, or applicable law (see Terms of Service, Section on Export Compliance).
Orders placed by parties on any U.S. government restricted, denied, or sanctioned party list.
Any other circumstance AVT reasonably believes presents legal, financial, or reputational risk.

If we cancel your order, you will be notified and refunded in full to your original payment method. AVT is not liable for any inconvenience, delay, or indirect loss resulting from a cancellation under this section.

7. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without first contacting AVT directly to resolve the issue is a violation of these terms. We retain all delivery confirmations, activation logs, serial number records, and communications and will contest invalid chargebacks with this evidence. Customers who file fraudulent or bad-faith chargebacks may be refused future service and reported to applicable payment networks and authorities.

8. How to Request a Return

This process is for return requests (see Section 1) not for product defects or malfunctions, which for Unitree-manufactured items must go directly to Unitree per Section 3.

Email flywithavt@avtdrones.com with: